The lady at OOKISA's customer service was brisk and professional.

Me: I'd like to be given a Return Merchandise Authorization number.

CS lady: May I ask why you'd like to return the product.

Me: Well I applied on your website for a free trial and when the 'free' products arrived they were with instructions that told me I have to pay $89.95 if I don't return them within 14 days. Your terms and conditions aren't on your website, so I feel like this is a scam.

CS lady: We are not a scam company. The terms and conditions are on the website.

Me: Where?

CS lady: There is a terms and conditions tab at the bottom of the screen.

Now, bear in mind that when I sent off for my free trial of OOKISA Hair Thickening System I was looking hard for the terms and conditions. After all, its kinda my job to be thorough about these things. I didn't see anything and so decided to give it a go and see what would happen. I now see that, CS lady was, of course, right. The T&Cs are on the bottom left of the screen

that pops up when you hit the Free Trial tab. You can see them on the image above. There! In tiny gray print at the bottom left. Oh by the way, did I mention that I work on a computer screen that is at 24-inches larger than most. And still I missed it.

OK CS lady, you may not be a scam company but you are not forthcoming with vital information - such as, you will be charged $89.95 and $89.95 thereafter every single month unless you return the product within 14 days. Information that, in my opinion should be on the free trial sign in page and repeated again at check out.

Join the conversation on our Facebook Fan Page!

This phony free trial thing is practiced all too often by companies that advertise online. Read Kate's post and all the comments on Lift SP. This kind of marketing is dishonest and it does us and the products (which often aren't all that bad) a disservice.

Talking of products, OOKISA's Hair Thickening System is a shampoo, conditioner and serum and I've copied the ingredients in the conditioner below. The jewel in the crown is yuzu, a Japanese citrus fruit that looks like a small and ugly grapefruit. I'm not sure what it does for hair, but Korean researchers claim it has more vitamin C than other citrus fruits and it also contains hesperidin, a flavonoid anti-inflammatory that appears to be able to tackle dark under-eye circles. There are some other useful botanicals. Water lily is soothing and reduces inflammation, green tea is an antioxidant, while peony seems to be widely accepted as a hair growth stimulant - it turns up in eyelash growth products, for example.

On the other hand, there are a lot of silicones (about which there is fairly strong evidence of toxicity), a surprising number of petroleum-derived C12-13 pareths that are known irritants and, although there are no parabens, there are the usual suspects in the preservative department.

I won't be reviewing this as I shall be returning it unused to OOKISA.

Related posts

UPDATE: OOKISA apologizes!

UPDATE: I get to review the kit for $19.95 with no obligation to reorder - read my review

Ingredients in OOKISA conditioner:

Water, cetearyl alcohol, isohexadecane, stearamidopropyl dimethylamine, behentrimonium methosulfate, glycerin, apigenin, citrus junos fruit extract (yuzu), oleanolic acid, biotinoyl tripeptide-1 camellia japonica leaf extract, aspalathus linearis stalk extract (red rooibus tea) panthenol, hydrolized vegetable protein PG-propyl silanetriol, pyrus malus (apple) fruit extract, serenoa serrulata fruit extract, white peony, steardimonium hydroxypropyl hydrolized wheat protein, linoleic acid, nymphaea alba (water lily) extract, hydrolized soy protein, hyaluronic acid, linoleic acid, sorbitol amodimethicone, triticum vulgare (wheat) germ oil, jojoba seed oil, sodium PCA, tocopheryl acetate, polyquaternium-55, centrimonium chloride, acetamide MEA, polysilicone-19, tocopherol, C12-13 pareth-23, divinyldimethicone/dimethicone copolymer, C12-12 pareth-3, C11-15 pareth-7, laureth-9, sulfor, butylene, glycol, sodium phytate, trideceth-12, PPG-26-buteth-26,  PEG-40 hydrogenated castor oil, hydroxypropyl guar hydroxypropyltrimonium chloride, caprylyl glycol, citric acid, phenoxyethanol, chlorphenesin, fragrance.