So the OOKISA saga continues. There are comments coming in every day on my post on the free trial for OOKISA's hair thickening system that turned out not to be a free trial. Some of them, including a missionary in Mexico (presumably with a trust fund as this kit is $90 a pop) love OOKISA. Many more have written in to say its a scam. OOKISA followed up with me with an apology and a special offer and a promise I wouldn't be subjected to reorders. What happened next is fascinating for students of consumer relations, perplexing for consumers and rather alarming if OOKISA has your credit card number.

So, I sent off for my special offer at $19.95 and soon received a package with the OOKISA hair thickening shampoo, conditioner and serum. However, there was also an invoice that said I had been charged $5.95 for shipping and that if I kept the product I would be charged $89.95 and subsequently every month thereafter. I reread the email for the $19.95 offer. It was very clear: a one off payment and no reorders. I called OOKISA and was told by customer service that the invoice had been inserted with goods in error and I would be charged $19.95, period. My credit has indeed been charged $19.95.

Then this morning, I arrived at the office to discover another package from OOKISA. Inside were two bottles of supplements one called Follicle Anti-Aging Dietary supplement, the other Hair Health Dietary supplement. And an invoice for $19.95. I had not, to my knowledge ordered supplements. The email for the special offer simply said "full supply of OOKISA".I called customer service doing my best to recount all of the above without taking all morning. I did not tape the conversation, so this what I recall:

Customer service lady: "You will only be charged $19.95".

Me: "Yes, but what for? For the shampoo/conditioner/serum or for the supplements".

Customer service lady: "The shampoo".

Me: "So what about the supplements?"

Customer service lady: "There's no charge unless you order something else"

Me: "So I'm not being charged anything unless I reorder".

Customer service lady: "That's what it says on here" (presumably referring to a computer screen). "You should ignore the invoices, we have no control over them."

Me: "Perhaps you should get control over them. It's very confusing."

OOKISA really does not have its act together.

Should anyone care, the supplements (which I have no interest in taking), look fairly plausible. The Follicle Anti-Aging ones contain saw palmetto, which does have a research pedigree suggesting supplements work for male pattern baldness. Although the same cannot be said for pygeum africanum bark, it is apparently so sought after that tree is endangered. The Hair Health supplements contain niacin and other variations on the theme of vitamin B.