Free shipping on all orders over $39

OOKISA is incompetent rather than a scam - maybe

Is a Solution for:
Thinning Hair & Shedding
August 24, 2009 Reviewed by Marta 8 Comments
So the OOKISA saga continues. There are comments coming in every day on my post on the free trial for OOKISA's hair thickening system that turned out not to be a free trial. Some of them, including a missionary in Mexico (presumably with a trust fund as this kit is $90 a pop) love OOKISA. Many more have written in to say its a scam. OOKISA followed up with me with an apology and a special offer and a promise I wouldn't be subjected to reorders. What happened next is fascinating for students of consumer relations, perplexing for consumers and rather alarming if OOKISA has your credit card number.

So, I sent off for my special offer at $19.95 and soon received a package with the OOKISA hair thickening shampoo, conditioner and serum. However, there was also an invoice that said I had been charged $5.95 for shipping and that if I kept the product I would be charged $89.95 and subsequently every month thereafter. I reread the email for the $19.95 offer. It was very clear: a one off payment and no reorders. I called OOKISA and was told by customer service that the invoice had been inserted with goods in error and I would be charged $19.95, period. My credit has indeed been charged $19.95.

Then this morning, I arrived at the office to discover another package from OOKISA. Inside were two bottles of supplements one called Follicle Anti-Aging Dietary supplement, the other Hair Health Dietary supplement. And an invoice for $19.95. I had not, to my knowledge ordered supplements. The email for the special offer simply said "full supply of OOKISA".I called customer service doing my best to recount all of the above without taking all morning. I did not tape the conversation, so this what I recall:

Customer service lady: "You will only be charged $19.95".

Me: "Yes, but what for? For the shampoo/conditioner/serum or for the supplements".

Customer service lady: "The shampoo".

Me: "So what about the supplements?"

Customer service lady: "There's no charge unless you order something else"

Me: "So I'm not being charged anything unless I reorder".

Customer service lady: "That's what it says on here" (presumably referring to a computer screen). "You should ignore the invoices, we have no control over them."

Me: "Perhaps you should get control over them. It's very confusing."

OOKISA really does not have its act together.

Should anyone care, the supplements (which I have no interest in taking), look fairly plausible. The Follicle Anti-Aging ones contain saw palmetto, which does have a research pedigree suggesting supplements work for male pattern baldness. Although the same cannot be said for pygeum africanum bark, it is apparently so sought after that tree is endangered. The Hair Health supplements contain niacin and other variations on the theme of vitamin B.
  • September 8, 2011

    by Liz

    I ordered the free trail offer and was told I would be charged 6.95 for shipping. When the package came it said that if I choose to keep the products I would be charged 89.95. I said "Then I do not want them." I was thinking free trail meant free trail Now I have to pay to send them back or pay 89.95 to keep the FREE trail supply.. SCAM!!!!!!!!!!!!!!!!!

  • April 30, 2011

    by Stephanie

    Use Mane and Tail and forget this stuff.

  • October 12, 2010

    by Darla

    I went through the same charges with nothing actually free, but I liked the shampoo, conditioner and serum. They are the only products that have truly helped my fine hair actually thicken and grow. But when I got tired of paying $90 every couple of months, I called to cancel. That's when they offered me to continue shipments at half price! Well I declined. I really was disappointed that I have been paying a ridiculous price for so long and now because I was canceling my order, they would offer it cheaper!

  • June 24, 2010

    by LEE LARSON

    IF THIS STUFF IS ANY GOOD, WHY ISN'T IT BEING SOLD IN STORES? BEWARE OF ANYTHING ADVERTISED AS "NOT SOLD IN STORES", BECAUSE THE COMPANY MAY BE PLANNING TO FOLD AND DISAPPEAR ANY MOMENT......WITH YOUR MONEY.

  • January 26, 2010

    by E McGill

    This is a big time scam! They make it seem as though you will be charged 89.95 for a *new order* when actually they are charging you for the so called *free trial* I intend to go further with this because I feel totally duped and all the rep could say was *sorry the policy wasn't clear enough* The product is junk! I was told that it works well on any hair type when I informed the rep that I m black she said it works exceptionally well on relaxed hair it doesn't it made my hair dry as hay. Don't be duped

  • January 11, 2010

    by Cyd R. Herrmann

    Be very very careful. I would never buy from this company. There is nothing special about this product at all and if you forget to cancel their free trial you will then be charged $90.00 the following month, and there is nothing you can do. This product is totally bogus. Cyd

  • January 6, 2010

    by betty

    How is this company existing.

    I sent an email to OOKISA telling them to cancel my account and do not charge and they charged $84.00 on my account anyway. This company has some very unethical practices. I will spread the word that this company is a joke. I realize I have some responsibility on my part but taking a persons money against their will? OOOKISAMYASS!

  • August 29, 2009

    by Jaye

    It's been my experience that there are many retailers on the Internet frontier who ignore federal regulations (FTC, FDA, FCC, etc.) for doing business as direct mail sellers. A lot of sellers feign ignorance or pass the buck to mystery departments when payment issues or customer service problems arise in the hope that the customer will not follow up. The idea is to wear you down, then they get to keep your money.

    It's up to us consumers to file formal complaints with the appropriate government agency so that the offending company gets investigated or fined. That's the only way to straighten out the sellers who are trying to make a million $$ overnight. Some credit card companies can help by allowing you to use a scrambled card number good for only one purchase. That way an unscrupulous retailer can't apply charges at will.

Join the discussion! Leave a comment below.

My Comment

Add a comment...

-or- Cancel Comment
* Required Fields
truth in aging's five best

Truth In Aging's Five Best

The very best to choose from for your skin concerns.

Read More

truth in aging videos

Truth In Aging Videos

Helpful how-tos and reviews from Marta and friends.

Watch Now

meet our contributors

Meet Our Contributors

The TIA community consists of our trusted reviewers.

Meet Them

be inspired

Be Inspired

Inspiring thoughts and women who are aging gracefully.

Read More

  Loading...