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OOKISA offers its hair thickening kit with an apology

Is a Solution for:
Thinning Hair & Shedding
August 13, 2009 Reviewed by Marta 5 Comments
I received an email from OOKISA today. Actually I get one most days, ever since I ordered and promptly returned a free trial of the hair thickening kit that turned out not be free. Today's email was different: the subject read "we apologize". This was worth opening:

Dear Marta,

I'm sorry that you recently canceled. As a small gesture of gratitude, I'd like to offer you a full supply of OOKISA for only $19.95. That's 50% off. I hope you get this one-time discount. You don't have to commit to any reorders.

The last sentence had me hooked. After all, it was the fact that the free trial wasn't free and committed me to monthly reorders that put me off last time. So I went to OOKISA and checked the terms and conditions. Everything seemed clear. I would simply be buying a one-off sample for half price. And so I did.

OOKISA should be congratulated for being able to apologize to its customers. I could ask what took them so long. Clearly, the old ways were alienating customers big time (you have only to read the comments on my scam post). But that would be churlish of me. OOKISA has said it is sorry and is trying to win us back. I am willing to give them the benefit of the doubt.

In the meantime, I'm looking forward to trying OOKISA out. The irony of its (until today) dumb marketing approach was that a scam was getting in the way of a potentially good product. Looking at the ingredients list for the conditioner, I'd say it is good enough to sell itself.

Ingredients in OOKISA conditioner:

Water, cetearyl alcohol, isohexadecane, stearamidopropyl dimethylamine, behentrimonium methosulfate, glycerin, apigenin, citrus junos fruit extract (yuzu), oleanolic acid, biotinoyl tripeptide-1 camellia japonica leaf extract, aspalathus linearis stalk extract (red rooibus tea) panthenol, hydrolized vegetable protein PG-propyl silanetriol, pyrus malus (apple) fruit extract, serenoa serrulata fruit extract, white peony, steardimonium hydroxypropyl hydrolized wheat protein, linoleic acid, nymphaea alba (water lily) extract, hydrolized soy protein, hyaluronic acid, linoleic acid, sorbitol amodimethicone, triticum vulgare (wheat) germ oil, jojoba seed oil, sodium PCA, tocopheryl acetate, polyquaternium-55, centrimonium chloride, acetamide MEA, polysilicone-19, tocopherol, C12-13 pareth-23, divinyldimethicone/dimethicone copolymer, C12-12 pareth-3, C11-15 pareth-7, laureth-9, sulfor, butylene, glycol, sodium phytate, trideceth-12, PPG-26-buteth-26,  PEG-40 hydrogenated castor oil, hydroxypropyl guar hydroxypropyltrimonium chloride, caprylyl glycol, citric acid, phenoxyethanol, chlorphenesin, fragrance.
  • December 18, 2012

    by Ria

    Wow... I don't know if I should try this product or not...

  • October 25, 2011

    by Donna Thompson

    I ordered the free sample and apparently did not see the small print that I would receive full size samples and have to pay for them at the cost of 89.95. Let me also say that the invoice enclosed states I will be charged the 89.95 at the end of my 30 day trial. It states that my 30 day free trial ends on Oct 23, 2011. I received the sampies on Oct 24, 2011. Product is going back and I will not even try it. Very deceitful.

  • November 21, 2010

    by RNG

    Good for them, however, you need to go to the Environmental Working Group website (also www.skindeep.com) and check these ingredients for toxicity...this product appears loaded with them...

  • October 20, 2010

    by Celeste Costello

    I accepted the OOkisa as a promotional feature for purchasing a non related product on Amazon.com. I saw that it was $89.95 on a recurring basis if not cancelled within 30 days but the trail was $5.95 for shipping only. I plan on cancelling because I simply cannot afford that kind of money for a hair product. However, I have started using it and am very happy with it and the way it makes my hair feel, not so dried out. I don't buy into using the product every day, even though I feel sure it would make my hair look great, the reason I wouldn't use it every day is because I color my hair and that would make it fade faster, obviously, from daily use. I would imagine any good oil would benefit your scalp like the night time OOkisa treatment if rubbed on/massaged each night but I have never tried that type of product so I have nothing to compare that routine to with any outcome of same. So far, I have used it three times and still like it. If it were a more reasonable price, I probably would continue using it. We'll see. Maybe if I call and ask for the RMA I would be offered a better price which is what seems to happen from reading just a couple responses on your web site. Hmmmmm.

  • January 4, 2010

    by Celesta

    I ordered the free trial also, then found your website and got concerned. I called to return the products and get and RMA number. While talking to the rep she asked why I explained it was too costly for me. She then offered to give me a 60 day supply for 39.95 (that is 1/2 of what they are saying they are selling it for). As long as they will stay at 39.95 (and I dont get billed for some weirdo pills I will continue to use it.
    Thanks for all the info on your site!

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