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Reviewed and rejected: Boots No 7 Restore & Renew

March 16, 2008 Reviewed by Marta 21 Comments

Do bear in mind that this is one woman's experience. I am allergic to Boots No 7 Restore & Renew. Actually, there are two of us because someone wrote in complaining of symptoms similar to those I was experiencing. Namely, sore and burning skin (in her case the cheekbones and, in mine, the forehead). This didn't happen immediately. In fact, it didn't start until a couple of weeks after I started using it. I've stopped using it and the problem has gone away.

It's a shame because this is a good product for the price (just over $20) and its efficacy has been verified in an independent study in the UK (where it is called Protect & Perfect).

Of course retinol (the key ingredient) can be drying, causing redness and peeling. Of all the other ingredients in Restore & Renew, the most likely cuplrit is phenoxyethanol. This can be extremely hazardous in case of eye contact (an irritant) and very hazardous in case of skin contact (irritant). Inflammation of the eye is characterized by redness, watering, and itching. Skin inflammation is characterized by itching, scaling, reddening, or, occasionally, blistering. It is also a component of caprylyl glycol.

  • February 7, 2019

    by Joan pizzonia

    Just started using lift n luminary cool vanilla. Loved the product. Howeverv2 days later my cheeks puffed up and turned red like a sun burn. Waited a few dats and used again same thing happened. I can no longer use this product. Too bad because I liked it.

  • January 7, 2019

    by Donna

    I used #7 various degrees of the product for at least four years. Now I have had angio edema from the product. Swelling of face and eyes,hives on my neck. Had to get prednisone from my doctor. So disappointed as I found #7 really worked. Very scary to have the side effect that it did. Now using Avene products, quite hydrating but not as effective as #7.

  • December 29, 2018

    by Renee

    Been using this product for a week now and all of a sudden jaw area is breaking out in a rash can't get a refund because it was a Christmas gift! Disappointed!

  • December 15, 2018

    by Yvonne

    I have been using this for years and then all of a sudden my skin became red and swollen and very sore. I tried it again after a couple of months and same thing happened. Maybe they changed the ingredients as it worked well and felt lovely before. Sadly I am going to have to stop using it. I don't have the receipt any more so can't take back.

  • November 2, 2018

    by Annie

    I have used No 7 for year but recently upped my skin care regime with restore and renew day night and serum, I had a horrendous reaction almost immediately and discontinued use immediately. Boots did take them back and reimbursed me.

  • October 11, 2018

    by Kay Shearin

    I have used all the other No 7 products before and never had a problem. I thought I would try the Restore and Renew and after a couple of days, I had burning on my face, redness and my eye lids started being swollen. I have just now went to using the serum only and it seems to still be a problem. I don’t have the box for the whole kit or the receipt, so I cannot get a refund. I must be allergic to one of the ingredients that aren’t in the other products. Sad!

  • October 5, 2018

    by Soraida

    I began to use the serum and creams it comes with and for the first couple of months, nothing. As of 2 months ago, I began getting a rash on the lower part of my face and around my mouth. I decided to stop using it and see an improvement. Not sure what is going on with this product.

  • July 25, 2018

    by Sandy

    24 hours after using No 7, my face and neck are inflamed and itchy. This produce definitely caused an immediate reaction for me. I kept my receipt and Walgreens was kind enough to allow me to return it.

  • May 17, 2018

    by Yvonne Dalton

    I bought this product yesterday,paid €47 for itUsed it last night and this morning.When my partner saw me later in the day he thought I had gotten sunburned even though I hadn’t been out in the sun.My eyes are red too and itchy.I am back to work tomorrow night and I am hoping redness will have died down.Never had a reaction to any facial serums before and this is first time I paid so much for one.Very disappointing.Has anyone taken it back to boots due to allergic reaction and have they been reimbursed?

  • May 6, 2018

    by dorothy

    I started using Boots No 7 in 2013 and for the first 3 years no problems but about a year or so ago....i noted deep red irritation specifically on the right cheek with just slight redness on the left....i initially thought it a food allergy.....but the reaction happened again recently.....i note also that now they have a warning lable on the cover to stop using if the cream causes skin they now have an expire date where they did not have either when i initially started using the product. It would seem that maybe if the cream is not used quickly enough that some ingredients must degenerate and maybe cause the allergic-like reaction....the present cream was bought over a year aging in the cream itself maybe be a factor in the skin irritation? It starts off just red and itchy then burns. Wish i knew how to alleviate this problem now.....i dont know if its the sun screen in the mixture that ages or what? It is a mystery.....especially as it says its hypoallergetic.

  • April 24, 2018

    by Susan

    I have never had a reaction to face creams, but the Boots #7 Restore and Renew multi action Serum causes my face to break out in hive like areas. First time I used it . Took a chance and tried it again a month later and same thing. Do not know if Walgreens will take it back w/out a sales slip. Very frustrating.

  • March 3, 2018

    by Connie

    I've been using the Protect and Perfect line for a couple of years now. Saw it on Dr. Phil and thought I'd give it a try.
    No reactions ever. Thought the day cream a bit greasy though. I started with the Restore and Renew line several weeks ago. I have
    a forehead filled with little pimples and a few here and there on the cheeks, chin and neck. I am not happy, as I feel self conscious like I did when I was 18. I am now 52 and have had nice skin for a long time. I will go back to Aveeno.

  • March 3, 2018

    by Jaime

    I have used literally every eye cream under the sun and was reading reviews on number 7 products . So I thought I would give it a try . I tried the cream that night and then in the morning which is what it listed on the instructions by that evening I had extreme sores and blisters under both eyes. I have never had a reaction to any type of cleanser makeup nothing this is definitely a first in my 40 years of life . Just wanted to contribute my review due to the horrible experience I have encountered .

  • December 22, 2017

    by Mark

    Fascinating. My wife has just worked out (by elimination) that the face creams give her an immediate allergic reaction. Not the sore face/redness syndrome; rather sneezing fits, streaming red eyes, coughing, running nose. Like a chronic hayfever attack. Lasts about 30mins.
    She has told me she has to use Creme de la Mer from now on.

  • December 12, 2017

    by Val

    Definitely irritates my skin

  • October 26, 2017

    by Boots 7

    I love boots 7 foundation so I figured I would try the skincare & Walgreens had a nice little starter kit for $25 that came with 5-6 products which the renew & restore & the facial oil were in so I picked it up about 2 weeks ago & now my face is burning & red under & around my nose as well as under my bottom lip... I've not used anything else except for the boots 7 for the past few weeks & I stopped using it tonight & plan on taking it back tomorrow.. my skin looks & feels horrible... I will continue to use the foundation...

  • August 6, 2017

    by Diane Cancilla

    I used the Restore & Renew cream and serum several years ago and really liked it. But now I am allergic to it. This morning I woke up with one eye tactically shut with swelling. My face is red and itchy. I put the cream on jus before going into work 24 hours ago. Now I need to take a day off. I look dreadful!!!!

  • May 6, 2017

    by Kate

    On the second day in using the Boots No7 daycream and night cream my eyelids are red and dry and burn, anyone else, and I would like to get my money back this stuff was pricey..

  • November 8, 2016

    by Stella

    I too have burning itchy skin, red blotches and puffy eyes. I have used No. 7 products for years and have never experienced anything like it. As I write this review I am itchy, with burning blotchy face and neck. I bought this particular product for the first time 4 days ago. They have discontinued the repair cream I used previously . I used it for three days as I didn't realise the build up in symptoms. I woke this morning and my eyes were almost closed. Going to contact Boots about it.

  • February 6, 2014

    by Kitty

    I found this article while searching the internet to find which ingredient Restore and Renew has, that none of the other Boots products have. I have used many other lines of the Boots No7 products, and have been impressed by them. The Restore and Renew is the first that I cannot use. I am 55, and just started the Restore and Renew four or five months ago. I have changed nothing else in my facial products, but have been continually getting more and more acne (not really pimples, more whitehead and blackheads). I have stopped the Restore and Renew at this time, but would appreciate it if anyone could tell me if they have had the same problems and if they have determined what ingredient caused it.

  • March 18, 2008

    by susan allport

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