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Reviewed and rejected: Boots No 7 Restore & Renew

Reviewed by Marta March 16, 2008 3 Comments

Do bear in mind that this is one woman's experience. I am allergic to Boots No 7 Restore & Renew. Actually, there are two of us because someone wrote in complaining of symptoms similar to those I was experiencing. Namely, sore and burning skin (in her case the cheekbones and, in mine, the forehead). This didn't happen immediately. In fact, it didn't start until a couple of weeks after I started using it. I've stopped using it and the problem has gone away.

It's a shame because this is a good product for the price (just over $20) and its efficacy has been verified in an independent study in the UK (where it is called Protect & Perfect).

Of course retinol (the key ingredient) can be drying, causing redness and peeling. Of all the other ingredients in Restore & Renew, the most likely cuplrit is phenoxyethanol. This can be extremely hazardous in case of eye contact (an irritant) and very hazardous in case of skin contact (irritant). Inflammation of the eye is characterized by redness, watering, and itching. Skin inflammation is characterized by itching, scaling, reddening, or, occasionally, blistering. It is also a component of caprylyl glycol.

  • November 8, 2016

    by Stella

    I too have burning itchy skin, red blotches and puffy eyes. I have used No. 7 products for years and have never experienced anything like it. As I write this review I am itchy, with burning blotchy face and neck. I bought this particular product for the first time 4 days ago. They have discontinued the repair cream I used previously . I used it for three days as I didn't realise the build up in symptoms. I woke this morning and my eyes were almost closed. Going to contact Boots about it.

  • February 6, 2014

    by Kitty

    I found this article while searching the internet to find which ingredient Restore and Renew has, that none of the other Boots products have. I have used many other lines of the Boots No7 products, and have been impressed by them. The Restore and Renew is the first that I cannot use. I am 55, and just started the Restore and Renew four or five months ago. I have changed nothing else in my facial products, but have been continually getting more and more acne (not really pimples, more whitehead and blackheads). I have stopped the Restore and Renew at this time, but would appreciate it if anyone could tell me if they have had the same problems and if they have determined what ingredient caused it.

  • March 18, 2008

    by susan allport

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